Each doll is made to order by the manufacturer once you place your order. Most ship within 4 to 6 weeks, depending on customization. Implanted hair and factory holidays such as Chinese New Year can add time.

Standard shipping and customs are included in the price. Remote destinations that need air freight may carry an extra charge, which we'll always confirm with you before your doll ships.

All orders arrive in plain, unmarked packaging with no indication of the contents, and billing is discreet. We send tracking as soon as we have it.

Read our full shipping policy →

Your privacy is our priority. We never share your personal information with third parties, and all transactions are processed through SSL-encrypted, PCI-compliant checkout.

We are a verified vendor on The Doll Forum (TDF) — one of the most trusted communities in the industry. Our customers can shop with confidence knowing we have an established reputation for quality, honesty, and discretion.

Have questions before ordering? Contact us at sales@lovedollsenpai.com — all inquiries are handled privately.